Terms & Conditions

Effective Date: 17 February 2026

By accessing or using the website retentionforbrands.com (the "Site") or engaging with the services offered by Retention For Brands Ltd ("we", "us", or "our"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Site or services.

Retention For Brands Ltd is a premium e-commerce retention marketing agency. Our services include, but are not limited to:

Email, SMS, WhatsApp, and direct mail marketing management

Retention strategy development and implementation

Klaviyo and other platform setup and optimisation

Copywriting, design, and campaign management

Retention audits and consultancy

Done-with-you retention programmes

Full service details are outlined in individual client agreements or statements of work.

You may use our Site for lawful purposes only. You agree not to:

Use the Site in any way that breaches applicable laws or regulations

Transmit any unsolicited or unauthorised advertising or promotional material

Reproduce, duplicate, copy, or resell any part of our Site without express permission

Attempt to gain unauthorised access to any part of our Site or its related systems

All content on this Site including text, graphics, logos, images, and software is the property of Retention For Brands Ltd and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Submitting an application form or booking a discovery call does not constitute an agreement to purchase services or guarantee acceptance as a client. We reserve the right to decline any application at our sole discretion.

Information provided in applications or discovery calls is used to evaluate potential partnerships. We treat all information shared with us as confidential.

Case studies, testimonials, and results shown on our Site represent the outcomes of specific clients under specific circumstances. They are not typical results and are not guarantees of future performance.

Individual results will vary significantly based on brand size, product type, market conditions, customer base, team execution, marketing budget, and other factors outside our control. Retention For Brands Ltd makes no guarantees of specific revenue outcomes, percentage increases, or business results.

Any financial projections or estimates discussed during discovery calls or in proposals are illustrative only and should not be relied upon as guarantees.

Where we agree to provide services to a client, a separate written agreement (service agreement, statement of work, or similar document) will govern that relationship. In the event of any conflict between these Terms and Conditions and a client agreement, the client agreement shall take precedence.

Payment terms for services are specified in individual client agreements. Unless otherwise agreed:

Invoices are due within 14 days of the invoice date

We reserve the right to suspend services in the event of non-payment

All fees are exclusive of applicable taxes unless stated otherwise

To the fullest extent permitted by applicable law, Retention For Brands Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Site or services, including but not limited to loss of profits, revenue, data, or business opportunities.

Our total liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the total fees paid by you to us in the three months preceding the claim.

You agree to indemnify and hold harmless Retention For Brands Ltd and its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising out of your use of our Site or services, your violation of these Terms, or your violation of any third-party rights.

Our services may involve the use of third-party platforms such as Klaviyo, Meta, Google, and others. We are not responsible for the availability, terms, or changes to third-party platforms. Any changes to third-party platform policies that affect our ability to deliver services do not constitute a breach of our agreements.

Both parties agree to treat as confidential any proprietary business information shared during the course of our relationship. This obligation survives termination of any agreement between us.

These Terms and Conditions are governed by the laws of Bulgaria. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Bulgaria.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our Site. Your continued use of the Site constitutes acceptance of the revised Terms.

Company: Retention For Brands Ltd

Email: hello@retentionforbrands.com

Website: retentionforbrands.com